Shipping & Delivery Policy – TwinklePlay

Last Updated: 29 August 2025

At TwinklePlay (operated under Veloral Ltd), we aim to deliver your orders quickly and safely. This Shipping & Delivery Policy explains how and when your products will arrive.

Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

Delivery Timeframes

Estimated delivery times depend on your location:

  • Domestic orders (within USA): 3–7 business days after dispatch

  • International orders: 7–21 business days after dispatch (depending on destination and customs clearance)

Please note: delivery times are estimates only and may be affected by courier delays, customs, weather, or other factors beyond our control.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order weight.

  • Free shipping may be offered during promotions or above certain order values (details displayed at checkout).

Order Tracking

  • Once your order ships, you will receive an email with a tracking number and link.

  • Tracking information may take 24–48 hours to update.

Customs, Duties & Taxes (International Orders)

  • International customers are responsible for any customs duties, import taxes, or fees imposed by their country.

  • TwinklePlay/Veloral Ltd is not responsible for delays caused by customs clearance.

Failed Deliveries / Wrong Address

  • Please ensure your shipping address is complete and accurate.

  • If a delivery fails due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost or Delayed Packages

  • If your package is significantly delayed or lost, please contact us at support@twinkleplay.com with your order number.

  • We will work with the courier to resolve the issue.

Contact

For any shipping-related inquiries:
📧 Email: support@twinkleplay.com
📞 Phone: +1 382 058825