Privacy Policy – TwinklePlay

Last Updated: 29 August 2025

At TwinklePlay, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your information when you visit or shop at TwinklePlay.com. By using our site, you agree to these terms.

Who We Are

TwinklePlay is operated under Veloral Ltd. All online payments are securely processed by Veloral Ltd via trusted providers (e.g., Stripe).
Legal entity: Veloral Ltd
Registered address: Veloral Ltd
Contact: support@twinkleplay.com

Information We Collect

Personal information: name, email, phone number, shipping and billing addresses, order details, and payment information (processed by third parties—TwinklePlay does not store full card details).
Non-personal information: IP address, device and browser type, pages viewed, time on site, and other analytics data.

How We Use Your Information

  • Process and fulfill orders and deliveries

  • Send order confirmations, updates, and (if opted-in) marketing emails

  • Improve our website, products, and customer experience

  • Prevent fraud and ensure secure transactions

  • Comply with legal and tax obligations

We do not sell or rent your personal data.

Cookies & Tracking

We use cookies to remember preferences, enable cart/checkout, and analyze performance. You can disable cookies in your browser; some features may not work properly.

Sharing with Third Parties

We share limited data with trusted providers solely to run our business:

  • Payment processors: e.g., Stripe (payments handled via Veloral Ltd)

  • Couriers/fulfillment: to deliver your order

  • Email/SMS platforms: if you subscribe to updates
    These providers maintain their own security and privacy practices.

Data Security & Retention

We use SSL encryption, secure servers, and restricted access. No online system is 100% secure, but we take reasonable steps to protect your data. We retain data only as long as necessary for the purposes above or as required by law.

Your Rights

You may request to: access your data, correct it, delete it, or opt out of marketing.
Contact: support@twinkleplay.com
If applicable in your region, you may also have rights to data portability and to object to certain processing.

Children’s Privacy

Our site is intended for parents/guardians. We do not knowingly collect data from children under 13.

Changes to This Policy

We may update this Policy from time to time. The latest version will always be posted here with the “Last Updated” date.

Contact

Email: support@twinkleplay.com