Welcome to TwinklePlay’s FAQ section!
Have a question? Check out the answers to our most commonly asked questions below. Still need help? Reach out to our friendly support team — we’re always here to assist!
🧸 1. What types of products do you sell?
We offer a wide range of baby toys and early development products, including:
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Rattles, teethers, and plush toys
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Sensory and learning toys
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Soft books, stacking toys, and activity gyms
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Items for newborns to toddlers
🚚 2. How long does shipping take?
We ship most orders within 1–2 business days after confirmation.
Estimated delivery times:
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Standard Shipping: 3–6 business days
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Priority Shipping: 1–3 business days (selected areas only)
🔁 3. Can I return or exchange a product?
Yes! We accept returns and exchanges within 7 days of delivery if the product is:
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Unused
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In original packaging
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In resalable condition
👉 Please see our Exchange & Return Policy for full details.
💳 4. What payment methods do you accept?
We currently accept:
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Credit/Debit Cards
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Bank Transfers
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Cash on Delivery (COD)
📦 5. How do I track my order?
You will receive a tracking link via email or SMS once your order has shipped.
Registered customers can also track orders from their "My Account → Orders" section.
🛑 6. What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us within 48 hours of delivery with photos of the item, and we’ll process a refund or replacement right away.
🎁 7. Are your products safe for babies?
Yes. All our toys are:
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Made from non-toxic, BPA-free materials
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Tested for safety
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Selected to be gentle and developmentally appropriate
⚠️ Always supervise infants during playtime.
🌍 8. Do you deliver to my city?
We deliver to most major cities and towns across the USA. If delivery isn’t available in your region, you’ll be notified during checkout.
🕒 9. What are your customer support hours?
Our customer service team is available:
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Monday to Saturday
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10:00 AM to 6:00 PM (local time)
📧 Email us anytime at: support@twinkleplay.com
🎀 10. Do you offer gift wrapping or special packaging?
We offer gift-friendly packaging on selected products. If you have special requests, please mention them in the order notes or contact support before placing your order.
Still need help?
We’re happy to assist you. Contact us at: support@twinkleplay.com